Quick facts

System

Nebraska Department of Correctional Services (NDCS)

Inmate ID

Institutional / ID number

General mail goes to

TextBehind — Phoenix, MD

Recipient receives

Digital scan on tablet (“Facility Messages” app); photocopy if no tablet

Page limit

No published page-count cap for personal correspondence

Facility name

Full facility name required — no abbreviations or acronyms

Photos

Allowed in personal mail; no larger than 4″ × 6″ (Policy 205.01)

Timing

Tablet delivery normally within ~24 hours of vendor approval

Where to send mail

Personal mail from family and friends (including printed PDFs)

Include the full facility name (no abbreviations), “Nebraska Department of Correctional Services,” the person’s name and ID number, and your full name and physical return address. Mail sent to the prison instead of TextBehind will be returned or destroyed.

[Full Facility Name — no abbreviations]
Nebraska Department of Correctional Services
[Incarcerated Individual Name] & [ID Number]
P.O. Box 247
Phoenix, MD 21131

Send elsewhere — not TextBehind

• Funds (money orders, checks, etc.) → Assigned facility PO Box / street address

  Funds must go to the facility where the person is assigned — not the Phoenix PO Box. Personal correspondence included with funds is returned; approved funds may still be processed.

• Books, magazines, newspapers, packages → Assigned facility PO Box / street address

  Publications and packages are received at the facility mailroom. Books generally must come from approved vendors; magazines/newspapers must be prepaid and sent directly from the publisher.

• Privileged / legal mail → Assigned facility PO Box / street address

  Mail from attorneys, courts, judges, and other privileged senders listed in Policy 205.01 is opened at the facility under privileged-mail procedures — not scanned through TextBehind.

• Digital photos, emails, e-cards, money transfers → GTL/ViaPath (not USPS personal mail)

  NDCS uses GTL/ViaPath for electronic photos, emails, e-cards, and money transfers — separate from TextBehind personal correspondence.

Format & content rules

• Personal correspondence — letters, pictures, drawings, greeting cards, and printed PDF pages — must go to TextBehind at P.O. Box 247, Phoenix, MD 21131 with the full facility name and NDCS line on the envelope.
• Use black or blue ink on white paper for reliable scanning. Policy 205.01 lists unreadable scans when ink is too light or paper is colored, watermarked, or has background print.
• Photos in personal mail must be no larger than 4″ × 6″ and comply with NDCS content rules (no nudity, gang signs, drug imagery, social-media screenshots, etc.).
• Do not send through TextBehind: money or financial instruments, books/magazines/newspapers, packages, postage stamps or stationery, musical/pop-up/glitter greeting cards, stickers, oversized envelopes, hardware, drugs, or official ID documents listed as prohibited in Policy 205.01.
• If any part of a scanned mailing violates policy, the entire PDF is rejected — split unrelated content into separate envelopes when in doubt.
• NDCS policy places no limit on the number or length of letters when postage is paid, except when a limitation is necessary for security. Content can still be withheld if it threatens facility safety or order.
• Report TextBehind delivery issues to info@TextBehind.com. Originals may be returnable per TextBehind terms of service if requested from the vendor.

Document mailing checklist

1. Confirm the person is in NDCS custody and look up their ID number and assigned facility.
2. Use the full facility name with no abbreviations (e.g. “Nebraska State Penitentiary,” not “NSP”).
3. Address to TextBehind with facility name, NDCS line, name & ID number, and your full return address.
4. Print on plain white paper with dark black or blue ink; keep photos to 4″ × 6″ or smaller.
5. Do not enclose money, publications, or packages — those go to the facility address.

Look up an ID number →

Send with PrisonPDF

• Upload a multi-page PDF or DOCX and we print and mail it for you.
• When you select Nebraska, we use the TextBehind address, collect the full facility name, and format the envelope per NDCS requirements.
• We do not review PDFs — NDCS or TextBehind may still reject or withhold mail that violates policy.

Official sources

• NDCS — How do I send mail, money, books, photos, emails, e-cards?
• NDCS Policy 205.01 — Incarcerated Individual Mail (Dec 2025)
• NDCS — Friends and Family (facility mail examples)
• NDCS Incarcerated Individual Search